Terms and conditions of use

Trading terms and conditions of ITsales.ie

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods from Our Website. If you are under 18, please confer with an adult to make your purchase.

We are :                       Bureau Office Equipment (T/a Bureau 2000) CRO No.: 339288

Our Address is:           Unit A10

                                    Cookstown Business Centre

                                   Cookstown Ind.Est.

                                   Tallaght                      

                                   Dublin24

VAT Number :            IE6359288H

You Are:                     A visitor to our website / Our customer

Returns

How do I return a product after delivery?

 If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.

 Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed. – .

* Working days means all days other than Saturday, Sunday and public holidays.

Refund

You can send the product back to us, then email sales@itsales.ie, quoting your order number and we can make arrangements for refunding your purchase. We will then give you a full refund for the cost of the product. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

Cancellation

Should you wish to cancel your order before delivery please email us at sales@ITsales.ie and we will arrange.

We cannot refund/cancel your purchase:

•    There is a contract for services with the product and you have started using the services

•    The seal has been broken on any DVDs, CDs, memory cards or software

Faulty / Damaged Goods

If you do receive a damaged product, please contact us straight away by emailing sales@ITsales.ie and we will arrange a free of charge collection and either a refund or replacement product.

 We do ask that you:

 •    Do not use the product for your own safety

•    Inform us straight away

 What happens if my item is faulty?

Should you suspect a fault with your product please make sure:

 •    You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved

 Should you not be able to resolve the problem email us at sales@ITsales.ie

 For all products should the fault occur within 21 days from the date of delivery you have the option of a refund or an exchange.

 Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.